Sprint Offers "Satisfaction Guaranteed or Money-Back" Tweet

Most Comprehensive Guarantee Offer among All Wireless Carriers Today.

OVERLAND PARK, Kan.v--Sprint (NYSE: S) is backing up its promise to be the best value in wireless, by announcing the only full money-back satisfaction guarantee on service plans that exists in the wireless industry today.

Beginning tomorrow, the Sprint Free Guarantee gives any customer opening a new line of service the chance to try Sprint for 30 days. If a customer isn't completely satisfied, they can get reimbursed for the device purchase and activation fee, get the early termination fee waived, get a full refund for service plan monthly recurring charges incurred and get all associated taxes and Sprint surcharges associated with these charges waived. In addition, Sprint will waive the restocking fee for new customer exchanges as part of this policy.

"Sprint's new guarantee policy is yet another effort by them to respond to the needs of wireless consumers today," said Sheryl Kingstone, Director, Yankee Group. "It's giving consumers the transparency they need to best determine whether they are completely satisfied with the services they want from their carrier. Sprint is putting more power in the hands of its customers and helping to create a better experience for them overall."

The Sprint Free Guarantee is a unique step in what is a growing list of industry "firsts" for Sprint, as no other major wireless carrier matches this guarantee today.

Competitive Comparison:
Sprint AT&T Verizon T-Mobile
Money-back policies

30 Days
30 Days 30 Days

20 Days (30 days in CA)
Full monthly service plan- related charges refunded

X

Taxes and fees associated with the charges above waived

X

Activation fee reimbursed

X
Fee applies after 3 days. Fee applies after 3 days.
Restocking fee waived

X
Fee may apply. Fee may apply. Fee may apply.
Device costs reimbursed

X


X


X


X
Early termination fee (ETF) waived

X


X


X


X

Sprint customers will be responsible for certain charges not associated with the Sprint Free Guarantee: usage not included in the monthly service plan, premium content (i.e. digital downloads, songs, games, applications), third-party billing, international charges and any associated taxes and Sprint surcharges.

"When Dan Hesse came to Sprint, he committed to changing Sprint and the wireless industry for the better. This guarantee is a strong statement about our confidence in the improvements we have made in our network, customer experience, rate plans and handset line-up," said Bob H. Johnson, president, Consumer, Sprint. "But we also know that consumers always have fears about switching their services to another provider, so we've made it easy for them to try us. Not satisfied? Cancel within 30 days and we'll give you your money back."

As part of the guarantee campaign, Hesse is featured in a stand-alone TV ad touting the Sprint Free Guarantee that begins running tomorrow on network and cable outlets. In the ad Hesse invites customers to join Sprint, "and if you're not completely happy with Sprint within 30 days, we'll give you your money back."

"This is a big win for cost conscious consumers," said noted Consumer Lifestyle Advisor Jennifer Jolly. "We want this kind of honesty and transparency. We want to know there's no more sticker-shock or bait and switch, that when a company promises us something, their word is good. Can you imagine if we could test drive a bank, health insurance, a credit-card, or any of the other things we spend our hard earned money on every month - free for 30-days? This is a big step in the right direction for Corporate America and we savvy shoppers are the ones who will benefit the most."

The Sprint Free Guarantee is one of several game-changing policies, services and products Sprint has announced over the last couple of years that has revolutionized the industry. Its award-winning device line-up, great voice and data networks, and its unmatched value in pricing plans are the reasons why Sprint is confident customers will want to give the company a try.

* Pricing plans - Plans such as Sprint's Everything Data, featuring Any Mobile, Anytime, offers an unlimited wireless experience starting at just $69.99 per month. This means Sprint customers can get unlimited calling to and from any mobile phone in America, unlimited messaging and unlimited Web, including GPS navigation, for the same price AT&T and Verizon charge for unlimited talk only. In addition, with the Sprint Right Plan Promise, customers can move to any rate plan at any time without requiring a contract extension or any fees.
* Network Advantages: 3G & 4G services - Sprint is the first national wireless carrier to launch 4G. The service is available in 28 cities today, providing a new and improved Internet experience through the next generation of services. Sprint is extending its 4G leadership by launching the HTC EVO 4G this summer - the world's first 3G/4G Android phone. Sprint also has the largest voice calling and the second largest 3G data network (inclusive of roaming).
* Device Line-up - Whether customers want the latest Blackberry smartphone, an Android phone like HTC Hero with Google or Samsung Moment with Google, or Palm Pre or Pixi, Sprint has an award-winning line-up of Smartphones and devices to fit any budget. The upcoming launch of its HTC EVO 4G, will offer one of the most robust multimedia experiences on a wireless phone today. It won "best of CTIA" earlier this month.
* Sprint Premier - Sprint celebrated the one-year anniversary of Sprint Premier, its exclusive rewards program in 2010. Sprint Premier provides annual upgrades, anniversary rewards, accessory discounts, "Just Because" perks like trips and tickets to events, and many other benefits to members. Customers with Sprint Everything Data plans are automatically enrolled in Sprint Premier.
* Ready Now - Sprint offers a personal trainer-like service free of charge called Ready Now. This exclusive Sprint experience offers hands-on device training and set up for customers at Sprint stores nationwide. A Laptop magazine study last Fall gave Sprint first place in a tie for in-store customer service.

The changes are all helping to build customer loyalty and ensure customers have a great experience with Sprint. During the past eight quarters, Sprint's retention of existing customers has improved at a rate more than five times that of its nearest competitor 1 and overall customer satisfaction has improved as well. The guarantee is another important step in Sprint's pursuit of customer experience excellence.

For complete information about the Sprint Free Guarantee visit, www.sprint.com/guarantee beginning tomorrow.

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Sprint looking to fill nearly 125 jobs in Sacramento market Tweet

Hiring to support company's commitment to the market, its business priorities, and help deliver an exceptional experience to its wireless customers.

OVERLAND PARK, Kan. --In 2009, Sprint announced it was hiring at its Contact Center in Rancho Cordova. Now, Sprint (NYSE: S) is once again hiring in the Sacramento market. With nearly 125 positions to fill in that Center, the jobs are an economic boom during a time when other companies have been downsizing.

Sprint will hold an exclusive on-site hiring event on Thursday, April 1st, 11 a.m. to 4 p.m. at the Call Center at 3068 Kilgore Road, Rancho Cordova. This special event is designed for Sprint representatives to meet with interested job-seekers and for candidates to learn more about the position. Interviews will be available the day of the event. The new hires will be offered competitive salaries and benefits, including medical, dental, 401(k), monthly performance bonuses, and participation in Sprint's employee wireless phone program.

"This is an amazing time for the wireless industry and our employees are essential to Sprint's success. We are looking for bright, customer focused, and technically astute people who thrive on change, innovation and technology," said Dianne Drever, Site Lead and General Manager of the Sprint Sacramento Call Center. "We are especially pleased that we're also able to positively impact the local economy with our hiring initiative," Drever adds.

This decision is in anticipation of increased customer expectations with the accelerated national roll out of Sprint's 4G network coupled with an overwhelming response to new device launches, including the HTC EVO introduced at last week's CTIA wireless trade show in Las Vegas. Sprint is on the verge of revolutionizing the U.S. smartphone marketplace and needs a team of passionate and committed professionals to make it happen.

Sprint's Call Center has been in Sacramento for 27 years. With a tenured leadership team it remains one of the most esteemed call centers in Sprint. The call center has received numerous accolades including national recognition as the recipient of the Stevie Award for Best Customer Service Team from the American Business Award. Sprint employees have been active in the community and are avid supporters of the Susan G. Komen Foundation, March of Dimes, United Way and American Red Cross.

For additional information call 916-636-7029. To learn more about the positions or apply online, visit Sprint's career center, www.sprint.com/callcenterjobs and click on Sacramento, CA.

Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 48 million customers at the end of the fourth quarter of 2009 and the first 4G service from a national carrier in the United States; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company's customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.

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Verizon Wireless Ready For The Masters In Georgia Tweet

Company’s Wireless Network Ready for Large Crowds and Media Presence at The Masters PGA Tournament.

ALPHARETTA, GA — As The Masters quickly approaches, Verizon Wireless is making sure golf fans can share in the excitement in Augusta. With the increased media attention surrounding this year’s event, crowds in Augusta are expected to be bigger than ever. Verizon Wireless today announced their readiness to handle the increased crowds and network capacity during The Masters PGA Tournament April 5-11.

Verizon Wireless Network Enhancements Steady
In 2009, Verizon Wireless invested more than $184 million on installing 41 new cell sites, additional network capacity in over 75 cities including Augusta to enhance services and coverage for wireless customers. In addition to expanded capacity to handle the increased network traffic from the tournament crowds next month, the company recently completed the integration of the Verizon Wireless and legacy Alltel networks in the Augusta area. With this work complete, Verizon Wireless and former Alltel customers now have an expanded area of coverage and greater capacity to stay connected. The integrated network, which increased by more than 30 cell sites for both Verizon Wireless and Alltel legacy networks, delivers 100% 3G wireless broadband coverage to 99% of the greater Augusta area's population. So golf fans will have the coverage and capacity needed wherever they go in the city of Augusta, around the Augusta National Golf Club or across the state of Georgia.

“With a significant increase in media, fans, public safety officers, and personnel converging on the city of Augusta, there is a major increase in wireless activity over a short period of time,” says Jeff Mango, president - Georgia/Alabama Region for Verizon Wireless. “Our customers expect their wireless network to work no matter where they are or what is happening and we are committed to delivering it. We have to be ready to service everyone in and around the Augusta area for this prestigious event.”

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Sprint Earns Another Top Honor for Service to Business Customers; Frost & Sullivan Ranks Sprint Best for Service Level Agreements Tweet

OVERLAND PARK, Kan. --Sprint (NYSE:S) announced that it has received the Frost & Sullivan 2010 North American Product Leadership Award in Multi-Protocol Label Switching (MPLS) Service Level Agreements (SLAs) for Business Customers, outperforming rivals AT&T and Verizon.

According to Frost & Sullivan, "To enterprises, SLAs represent a reason to believe that the communications services provider stands behind its network performance claims. They represent a level of trust that is fueled by transparency into network performance; Sprint's innovative approach to SLAs gives it an edge."

The award also noted that Sprint "prides itself on its transparency, which plays a key role in its relationships with its customers, and the company extends that approach to prospective customers by offering a high degree of visibility into its network performance and SLAs."

In addition to the industry-leading SLAs, Sprint Global MPLS provides greater service flexibility with Class of Service (COS) at no additional charge, as well as Sprint's best-in-class Compass customer portal for monitoring and managing their MPLS network, also included with every MPLS network.

Through a combination of its own international facilities-based footprint and strategic partner Network-to-Network Interfaces (NNIs), Sprint Global MPLS reaches 165 countries worldwide.

"We're honored to receive this award from Frost & Sullivan," said Tom Roberts, vice president of marketing, Sprint Business Markets Group. "It validates what our business customers have been telling us - our MPLS capabilities are world class, high-value, consistently reliable, and backed by the best customer service."

Roberts added, "MPLS is core to our convergence strategy, enabling voice, video and data over a single IP connection. It's a solution that helps businesses cut costs, boost employee productivity, and simplify their network."

Sprint Global MPLS, together with SIP Trunking and Mobile Integration, are the foundation for enabling unified communications solutions. Such solutions can integrate day-to-day communication tools such as e-mail, voice mail, instant messaging, calendars, fax, and audio/video conferencing into a single platform and a common user experience.

This year, Sprint earned a #1 ranking for Voice Services Satisfaction and a matching #1 ranking for Data Services Satisfaction among enterprise business customers - outperforming rivals AT&T, Verizon and T-Mobile. The rankings were part of a survey of business customers conducted by a leading industry analyst firm, Yankee Group, and MobileEnterprise Magazine. Sprint also recently received the Nemertes 2009 Pilothouse award for MPLS Services, ranking highest overall in each evaluation category - value, customer service and technology.

Sprint Global MPLS is available through its Business Markets Group (BMG), which is composed of sales, support, marketing and operations personnel solely dedicated to enterprise, small and medium-sized business and public sector customers. BMG delivers wireless, wireline and converged solutions for companies, drawing on a dependable 3G mobile broadband network, 4G capabilities that are well ahead of Sprint's competition, the fastest national push-to-talk network,* and a comprehensive solutions portfolio of devices and applications.

For more information on Sprint's converged solutions, visit www.sprint.com/convergence or contact your Sprint account team. To join in the latest discussions and learn more about business solutions available through IP convergence, visit the Seamless Enterprise blog at www.seamlessenterprise.com.

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 48 million customers at the end of the fourth quarter of 2009 and the first and only 4G service from a national carrier in the United States; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company's customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

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AT&T Webinar to Provide Small Businesses Tips on Building a Strong Online Presence Tweet

Small Business Author and Syndicated Columnist Steve Strauss Discusses Web 2.0, Online Marketing and Trends in Web Design for Small Businesses.

Furthering its ongoing commitment to small business success, AT&T* announced that it will host a free one-hour webinar on April 8 entitled, “Maximizing Your Web Presence.” The webinar - part of a series of instructional webinars and training courses available on AT&T’s small business Web site, www.att.com/SmallBusinessInSite - will feature noted small business advisor, Steve Strauss.

Steve Strauss is a nationally recognized small business expert. A lawyer, columnist and speaker, Strauss is also an author of 15 books focusing on small business including “The Small Business Bible.” His syndicated business column, Ask an Expert, appears weekly on USAToday.com. Joining Steve will be Catie Brice, AT&T Web Hosting Manager

WHAT:
Having an effective web site is critical for today's small businesses. A user-friendly, engaging and visually compelling Web site is a reflection of how a small business operates and values its customers. Additionally, a strong online presence can enable networking opportunities, nurture brand trust and eventually increase sales. Strauss will discuss what small businesses need to consider when developing an online presence, including Web 2.0, overall design elements, organization of Web content and how to take advantage of the latest Web site technologies. Additionally, a section covering AT&T's capabilities in the area of professional Web site design and hosting will be discussed.

WHEN:
Thursday, April 8 at 1:30 p.m. ET.
Steve Strauss will be answering user-submitted questions on the AT&T Small Business Facebook page (www.facebook.com/ATTSmallBiz) for thirty minutes immediately following the webinar. Visitors are encouraged to post questions on the Facebook wall where Steve can address them.

WHERE:
Participants can register for the event by visiting www.att.com/SmallBusinessInSite and join the post-webinar discussion at www.facebook.com/ATTSmallBiz.

In addition to free online seminars, AT&T Small Business InSite provides small business owners – at no charge – with tips on starting, managing and relocating a small business; money-saving promotional offers from leading brands that serve small business needs; the ability to submit questions, discuss topics real-time with other small business owners and receive one-on-one advice; information on AT&T products and services; and easy access to AT&T’s online support, e-bill and account-management services.

Small businesses looking to find information about AT&T products and services can visit www.att.com/SmallBusiness .

Additionally, real-time information can be found on the AT&T Small Business Facebook page (www.facebook.com/ATTSmallBiz ) and Twitter channel (www.twitter.com/smallbizInSite ).

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest 3G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verseSM and AT&T | DIRECTVSM brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising. In 2010, AT&T again ranked among the 50 Most Admired Companies by FORTUNE® magazine.

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Verizon Wireless Increases Call-Handling And 3G Data Capacity In Frederick, Maryland Tweet

• Data Capacity Increased to Enable Faster Uploads and Downloads
• 2009 Regional Network Investment Tops $274 M to Further Enhance 3G Network Advantage
• More Than $2.3 B Invested Regionally Since 2000
• Meet Local Real Life Network Test Man

LAUREL, MD — In a continuing effort to provide the best wireless service for local residents in Frederick, Md., and surrounding communities, Verizon Wireless has completed work that increases the capacity of both its wireless voice and data network in downtown Frederick along Jefferson St. and in Frederick Junction along Buckeystown Pike.

The increased coverage is part of the company’s aggressive multi-billion dollar network investment each year to stay ahead of the growing demand for Verizon Wireless’ voice and data services. Lat year alone, the company spent $274 million on regional network improvements, bringing total network investment in the region since 2000 to more than $2.3 billion.

“Even the most sophisticated wireless device is only as good as the network it runs on,” said Mike Maiorana. “Verizon Wireless continues to invest in our network and add capacity to stay ahead of growing demand and ensure our customers have an even better wireless experience tomorrow than they had today.”

Verizon Wireless has the nation’s largest and most reliable 3G broadband network with five times the coverage of other networks which makes advanced services like turn-by-turn navigation, over-the-air downloads of the latest applications, text/picture messaging, video and music downloads, Web browsing and 3D gaming possible. Customer demand for these advanced services continues to grow.

The company’s “nation’s most reliable wireless network” reputation is based on network studies performed by real-life test men and test women throughout the country. These engineers drive 100 specially equipped vehicles more than 1 million miles annually on Interstate, U.S. and state highways, as well as major roads and surface streets. Test vehicles are equipped with computers that automatically make more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ network and the networks of other carriers.*

Results from this internal network quality assurance test program confirm that Verizon Wireless is the 3G network quality leader in the Virginia, Maryland and DC region, and correlate with other third-party network quality findings, including J.D. Power and Associates. Verizon Wireless ranked “Highest for Call Quality Performance among Wireless Cell Phone Users in the Mid-Atlantic” in the J.D. Power and Associates 2010 Wireless Call Quality Performance Study(SM) Volume 1. The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers based on factors that impact overall carrier performance.*

In addition to enhancing its 3G network, Verizon Wireless has also begun testing its 4G network which it plans to deploy in 2010 in 25 to 30 U.S. markets, covering 100 million people. Verizon Wireless’ 4G Long Term Evolution (LTE) wireless network will offer dramatically higher wireless speeds and reliability than even today’s most advanced 3G network.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 91 million customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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RATIO Architects Builds Greater In-Field Capabilities with AT&T Mobility Tweet

Wireless Handsets and Applications Help Firm Collaborate with Clients.

AT&T* announced a two-year wireless contract with RATIO Architects, Inc., an interdisciplinary design and planning firm offering services in architecture, preservation, interior design, landscape architecture, urban design and planning, and graphic design. RATIO sought a wireless provider with a strong network, leading handsets and comprehensive technical support to better service its clients in the higher education, community, life science, workplace, lifestyle and cultural markets. Under the contract, AT&T will outfit the RATIO team with leading smartphones, laptop air cards and wireless service on the nation’s fastest 3G network.

“As a national design firm, it’s important that clients can reach our professionals quickly and efficiently,” said RATIO’s founding principal William A. Browne, Jr., FAIA, LEED BD+C. “Through the use of technologies like these, our team is able to maintain high levels of cross-disciplinary collaboration amongst project team members, which ultimately enhances the design process.”

Using several smartphone applications, RATIO project directors can review e-mail communications, documents and high-resolution visual images. In addition, designers can stay connected to the office thanks to broadband speed connection with AT&T Laptop Connect cards.

Small businesses looking to find information about AT&T products and services can visit www.att.com/smallbusiness. For free business resources such as webinars, white papers, training, case studies and best practices, they can visit www.att.com/smallbusinessinsite.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About RATIO Architects, Inc.
RATIO Architects, Inc. (www.RATIOarchitects.com) is an award-winning design and planning firm with studios in Indianapolis and Champaign, Ill. offering services in architecture, historic preservation, interior design, landscape architecture, urban design and planning, and graphic design. Founded in 1982, its collaborative studios combine professionals from all disciplines to work on higher education, community, life science, workplace, lifestyle and cultural projects.

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