Orange frees up IT teams with launch of Total Resource Tweet

In response to the ever-increasing demand for greater business efficiency, Orange today announced the launch of a managed service for large enterprises. Total Resource enables organisations to outsource the management of their mobile device fleets - including mobile phones and data cards – directly to Orange. The service builds on the operator’s expertise and understanding of customers’ needs, providing a simple and straightforward solution to free up their internal resources, and give them the control and productivity they want.

Total Resource includes:
* Device ordering, provisioning and management
* Asset management
* Billing and cost centre management
* Reporting and analysis
* Help and support to reduce internal queries and escalations
* Mobile policy development and management
* Network performance monitoring

Total Resource has launched following extensive trials with customers, including property services company King Sturge, which was so pleased with the results that it’s opted to keep the service. King Sturge’s internal IT team was managing 1,500 mobile devices, including BlackBerry® and other smartphones and data cards, across more than 1,300 UK-based staff before it trialled the new service.

David Morris, Head of IT for King Sturge said “By freeing up my team and handing the reins over to Orange, we estimate that we will see cost savings of between £60,000 and £100,000 in the first year. My team can now fully concentrate on their core roles. But the main benefit for us is that we can just let the Orange team get on with managing the account and know it’ll be done in the right way. They know what we’re trying to achieve as a business and have the knowledge about the network, our account, our spending, our usage and our device fleet to advise us on how we can best manage our assets.”

With Total Resource, customers can also hand over order fulfillment to the Orange team. This means a quick turnaround of new phones, which arrive fully loaded with the right settings and applications in place so employees have a seamless transfer.

Detailed management reports provide insights such as detailed data usage, plus the number and frequency of calls and text messages made abroad, or to premium rate numbers. In addition, regular reviews can be scheduled to examine costs and identify any issues such as high spenders, joiners and leavers or departmental cross charging so that customers can respond quickly and efficiently as needed.

Robert Ainger, Director of Corporate Marketing at Orange said, “A quarter of the respondents in our recent research* stated that they are likely to consider a managed service in the next 18 months. This isn’t surprising – why do the jobs that aren’t core to your business internally when you can get a specialist to do the hard work for you? Total Resource has been designed to take away the hassle of managing increasingly complex fleets of mobile devices, allowing customers to free up their internal resources and benefit from our expertise.”

Morris and his team now have the reassurance that King Sturge’s mobile account is being taken care of for them. “I have a 100% accurate record of where everything is, who’s using it and how much it’s costing the company. This allows us to make better decisions and save King Sturge time and money”, he added.

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