"U.S. Cellular's announcement is welcome news for Marion and the Cedar Rapids area," said Marion Mayor Paul Rehn. "We have a talented workforce here and appreciate it when companies provide rewarding careers for residents."
Matt Sampson, director of the customer care center, said the increased popularity of smartphones is driving the need for customer care representatives who also are technically savvy.
"With the rising popularity of smartphones and our Android devices coming this summer, our customers are using their cell phones to do more than ever before," Sampson said. "This is not like an ordinary call center. Imagine succeeding where you love your work and can be yourself. It's a place where you get outstanding training while working in a culture that encourages career growth."
The Cedar Rapids Customer Care Center is located at 3301 Armar Drive in Marion. It employs nearly 300 associates in a variety of positions. Sampson said that the company prides itself in the unique environment of its five care centers nationwide that manage more than 2 million customer service calls per month.
U.S. Cellular is looking for general customer service candidates as well as those who have a solid understanding of wireless technology, products and services, including the wireless modem card, BlackBerry, Windows mobile smartphones and tethered data connections.
Customer care representatives receive seven weeks of paid classroom instruction before they answer customer calls and continue with professional development as they grow in the organization.
"The ongoing instruction is critical in building leaders and helping associates deliver the best customer experience in the industry," Sampson said. "We believe in promoting from within and love watching associates thrive in our company. Our Dynamic Organization rewards associates for their talents and empowers them to do the right thing for our customers."
To apply for positions, log on to www.uscellular.com.
Labels: Mobile operators
0 comments:
Post a Comment