IMPORTANT SOFTWARE UPDATE AVAILABLE FOR ROGERS' HTC DREAM AND MAGIC DEVICES Tweet

Rogers Communications customers who have purchased the Rogers HTC Magic or HTC Dream are advised to update the software on their handsets to ensure that 911 calls complete. An issue has been identified in these products that will prevent 911 calls from completing in certain situations. Specifically, calling 911 may reboot the phones if:

a) GPS is enabled on the phone; and
b) a customer is connected to the Internet either through the network or a WiFi connection.

Rogers disabled network internet access on these devices as a short-term fix. Rogers is strongly advising customers who have not yet updated their software to turn off GPS and WiFi connections and to update the software as soon as possible.

Rogers has reached out directly to Dream and Magic customers through multiple SMS text messages and voicemail messages, urging them to install an update that repairs this known issue. Internet service has already been restored for thousands of customers who have completed the update.

For detailed instructions on how to complete this update, customers should click the link for "Rogers HTC Dream/Magic Required Software Upgrade Instructions" below on this page. Customers will need to backup any personal items before the update process. Users of Windows 7 or Macintosh will need to call 1-888-Rogers1 for update instructions. Rogers has also removed all Dream and Magic inventory while updated software is installed on these handsets.

Rogers customers who are using HTC Dream and Magic devices that were not purchased from Rogers need to be aware that the same safety issue is present in some of these devices. HTC has reached out to some Rogers customers to advise that a mandatory software update is now available. As a precautionary interim measure, Rogers strongly recommends that customers turn off the GPS and WiFi capability to ensure 911 call completion. Customers with Dream or Magic devices not purchased from Rogers should contact HTC for further details at 1-866-449-8358. People who purchased HTC Dream or Magic devices from Rogers that are now being used on other networks should also disable GPS and WiFi and contact HTC for more information.

Rogers top priority is protecting the safety of its customers. Rogers sincerely apologizes for this inconvenience. Dream and Magic customers on data plans will automatically be credited for one month of data fees (excluding roaming). This credit will show up on invoices within 60 days.

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