With the reality of man-made and natural disasters, businesses and organizations across the U.S. are responding more to the need for business continuity and disaster recovery (BC/DR) planning. Communication service providers (CSPs) with the most well-defined BC/DR portfolios are looking to take on a greater role in enterprise BC/DR, especially in cases where they are the primary network provider, according to Frost & Sullivan.
AT&T* has been awarded the Frost & Sullivan 2010 Product Leadership of the Year Award in Business Continuity/Disaster Recovery Services North America, recognized for its business continuity services features and functionality, innovation, acceptance in the marketplace, customer value, and quality. This award is based on Frost & Sullivan’s recent research of CSP BC/DR strategies and portfolios, in which the CSP that best fulfills the role is AT&T.
“Business Continuity and Disaster Recovery plans are about business survivability. In the case of a disruption, large or small, BC/DR needs to address topics, including technology, organizational decision-making, workflow continuity, and communication,” said Lynda Stadtmueller, Senior Research Analyst, Business Communications, Frost & Sullivan. “In defining its portfolio, AT&T has taken a broad, comprehensive view of BC/DR, offering a wide range of valuable services as well as professional consulting services and guidelines that help a company identify critical business processes that go beyond IT.”
“AT&T excels in educating the enterprise space on the risks and need for BC/DR planning and offering services that match its customers’ needs, risk tolerance, and budget.”
AT&T offers a wide array of business continuity services, encompassing disaster planning, vulnerability management, recovery preparedness, and communications readiness. AT&T Business Continuity Services are comprehensive, providing enterprises with business-impact analysis, risk assessments, enterprise hosting, cloud computing, application management services, a full continuum of storage solutions, high-availability network solutions and network, and IT security services.
AT&T also conducts several Network Disaster Recovery (NDR) exercises a year – the next one planned for July 13 – 14 in San Jose. These exercises simulate major disasters, and involve rolling out dozens of equipment-filled trucks that act as AT&T’s mobile central offices, satellite transponders, and cell towers. They are designed to test, refine, and strengthen AT&T’s business continuity and disaster recovery services in order to minimize network downtime. By simulating large-scale disasters and network service disruptions, AT&T can apply and refine best practices for rapidly restoring communications to government and business customers.
Additionally, AT&T recently released the results of its annual study1 on business continuity and disaster recovery preparedness for U.S. businesses in the private sector, now in its ninth consecutive year. The study found that businesses across the U.S. are responding more to the need for business continuity planning in which 83% of organizations responding to the survey have a business continuity plan in place, up 14% in the past five years.
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